Conflict Resolution

This program is approved by the HR Certification Institute® (HRCI®) for 1 hour HR (General) credit.

Course Objective: This course equips participants with essential conflict resolution skills by exploring the nature of conflict, the resolution process, and various conflict resolution styles using the Thomas-Kilmann Instrument. Participants will learn to create effective communication atmospheres, focus on shared needs, identify root causes, and generate mutually beneficial solutions. Tools for building actionable plans and managing stress and anger during conflicts plus applications and practical illustrations throughout will help reinforce the learning, ensuring participants can apply these techniques in real-world scenarios.